HG-018 · Full-time
Customer Success Manager
LedgerFlow — Customer Success
remote
full-time
customer-success
b2b
Remote — United States
$65k – $85k / year
usd / yr
Description
LedgerFlow provides practice-management software to small accounting firms across the US. We are hiring a Customer Success Manager to own relationships from kickoff through renewal. Your playbook: structured onboarding in the first 30 days, monthly check-ins, quarterly business reviews, and proactive outreach before renewals. You are not sales — but you will spot expansion opportunities and loop in Account Executives cleanly. Remote role with a Midwest-friendly manager. Travel 2–3 times per year for customer events.
Requirements
- 2+ years in customer success, account management, or consulting
- Experience with B2B SaaS and comfort reading usage dashboards
- Organized, empathetic communicator who follows through
- Comfortable presenting on Zoom to firm partners
- Background in accounting, finance, or legal services is a plus
Benefits
- Base salary + quarterly retention bonus
- Remote-first with $75/month coworking stipend
- Health, dental, vision; 401(k) with 3% match
- 3 weeks PTO + 10 holidays
- Clear promotion path to Senior CSM or Team Lead
Availability map
Available nationwide across all US states.
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Compensation
$65k – $85k / year